tips & faq’s
FOOD, DRINK & GIFT SHOP
The Coffee Shop at Silver Mountain offers fresh from-the-bean coffees, teas, delicious hot chocolate, cold drinks and ices, hot soup, paninis, toasties, sandwiches, cold snacks and tempting cakes and muffins. Why not take time out to relax and refresh between taking in all the attractions’ activities?
Just a few steps away from the Coffee Shop is the Gift Shop which provides the chance to browse a fascinating and colourful display of affordable gemstone and mineral gifts plus plenty of fun items for the kids.
The Coffee and Gift Shops are both accessible via the Admissions area free of charge so even if you just fancy calling in to check out what all the fuss is about or to plan a future visit you can still take in the refreshment and gift buying opportunities, and of course parking is free too!
Essential facilities are available and you will find convenient access to toilets, picnic areas, and free car parking. The Coffee and Gift Shops are accessible free of charge too. Our helpful staff will point you in the right direction should you need any assistance making your family day out at the Silver Mountain hassle free.
DOGS AT THE SILVER MOUNTAIN EXPERIENCE
We regret – dogs cannot be taken on any of the guided tours/experiences
As dog lovers, ourselves we are happy that dogs with “well-behaved owners” are otherwise welcome at the surface attractions under the following conditions:
Dogs must be able to follow the below rules;
- Be kept on a lead at all times (sheep, children and mine workings are not a happy mix for free-roaming dogs, however well behaved!).
- Be people-friendly and comfortable with lots of people around, especially excited children.
- Generally quiet and manageable by owners.
- Be cleaned up after by owners immediately after dogs doing their business, even in the car park where we recommend you take them for a walk anyway first before entering the attraction.
- If the weather is cool and suitable enough to leave dogs in your vehicle, please follow all sensible RSPCA advise about doing so e.g. windows partly open etc. We will allow you to exit the attraction as often as you wish and return free of charge after checking on your dog(s).
We reserve the right to refuse admission to dogs and owners at any time if we feel it is in the best interests of safety or the comfort of our visitors and staff.
THINGS TO REMEMBER WHEN PLANNING YOUR VISIT
- Tours last around 55 minutes. We suggest you allow a minimum of 2.5 hours for your visit to enjoy all our facilities and surface attractions.
- Please arrive a minimum of 30 minutes before your tour start time. If you miss the selected tour time, we will endeavour to put you on to the next available tour, but this cannot be guaranteed.
- Bring sturdy footwear especially if taking a tour/experience as flip-flops, high heels or other unsuitable footwear will not be permitted.
- Bring a light fleece, jumper or jacket if going underground as it’s always cooler, even on hot days.
- On A Dragon’s Tale tour under 3’s are only permitted underground providing they can walk unaided and wear a helmet.
- The Miner’s Life tour is not recommended for under 5’s. Children must be able to walk unaided and wear a helmet to go on the underground section of the tour. Under 3’s are not permitted on the underground section of the tour.
- The Black Chasm is not recommended for under 10’s. Under 8’s are not permitted.
- Children under 16 must be accompanied by an adult aged 18 or above on all tours.
ACCESSIBILITY AND MEDICAL CONDITIONS
- Silver Mountain is set in rugged landscape with steep slopes, uneven pathways and steps, close to how it once was, as a working mine.
- Tours take place above and below ground
- Underground sections include narrow steps and low ceilings in places.
- Due to the nature of this historic site, we regret that it is not suitable for wheelchair access. There are no disabled toilet facilities.
- Pushchairs can navigate the surface albeit with some difficulty. They are not permitted underground.
- The Black Chasm contains strobe lighting, smoke and sound effects, sudden scares and pitch black areas.
- Contact us before setting off if you are unsure about the suitability of the visit or the tours for any medical or other condition (e.g. pregnancy) that you think may affect your visit.
CARER AND SERVICE DISCOUNTS
We provide both carers and NHS/Military/Emergency Services entry to the Silver Mountain Experience at the concession rate. If booking tickets online please select the Senior/Student ticket.